1x beat FAQ — Bonus, Withdrawal and Support
From bonus terms to withdrawal processes, responsible gaming policies, and customer support — find clear answers to all of these topics here.
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This page organises the questions that come up most often while playing at 1x beat into four sections — bonus terms, responsible gaming, withdrawal matters, and customer support. Every answer is written with the real experience of Bangladeshi players in mind. Whether you are new to 1x beat Casino or have been playing for a long time, this FAQ page will be useful to you.
Table of Contents
Bonus Terms
The 1x beat welcome bonus is a 100% first deposit bonus up to ৳8,000 — and the bonus amount must be wagered 10 times. Example: deposit ৳1,000 and you get ৳1,000 bonus, giving you a balance of ৳2,000, with a wagering requirement of ৳1,000 × 10 = ৳10,000. This means you need to place a total of ৳10,000 in bets before you can withdraw winnings from the bonus. The deposit portion does not need to be wagered separately.
Bets placed on slots, live casino, fishing games, and crash games generally count toward wagering. However, not all games may count at the same rate — some games count at a partial rate. Check the bonus section on the terms and conditions page to find out each game's contribution. Playing at 1x beat Slots typically counts in full, so slots are effective for clearing your bonus quickly.
Yes, if you cancel your bonus, any winnings earned with that bonus will also be cancelled. However, your original deposit remains untouched — only the bonus and winnings derived from it will be removed. To cancel a bonus, contact 1x beat's live chat support. It is worth reading the terms carefully before accepting a bonus, since cancelling it later means losing any winnings from it.
No. The welcome bonus is given only once per account. It is a one-time offer for new members on their first deposit. If someone tries to claim the bonus by opening multiple accounts, all those accounts may be closed. One player, one account is the rule at 1x beat.
Every bonus has a set expiry period. If the wagering requirement is not met within that period, the bonus and any winnings earned from it are automatically cancelled. The exact timeframe for completing wagering is communicated when the bonus is issued. Full details about bonus terms can be found on the terms and conditions page.
The weekly 1x beat Reload Festival offer gives a 30% bonus on your deposit up to ৳6,000, with a wagering requirement of 15 times the bonus amount. Example: a ৳2,000 deposit gives ৳600 bonus, and the wagering requirement comes to ৳600 × 15 = ৳9,000. This offer can be claimed once per week on any deposit, with a minimum deposit of ৳300.
Responsible Gaming
Yes, 1x beat offers the option to set deposit limits as part of responsible gaming. You can decide the maximum amount you are allowed to deposit over a given period — daily, weekly, or monthly. Contact customer support to set this limit. Read the responsible gaming page for more details.
Some common signs: spending beyond your budget, repeatedly playing to chase losses, prioritising gambling over family or work, being unable to stop playing, and borrowing money to fund gambling. If any of these apply to you, it is a good idea to take a break. 1x beat supports healthy entertainment — contact us if you need help.
The minimum age to participate in any casino or betting activity at 1x beat is 21. Age is verified at registration, and identification may also be requested during account verification. Minors are not permitted to open an account or place bets.
A cooling-off period is a voluntary break — temporarily pausing all betting activity on your account for a set period. To request one, contact 1x beat customer support via live chat or email and let them know how many days you want the break to last. Deposits and bets are suspended during this time.
Yes. If you feel gambling is becoming difficult to control, you can ask the 1x beat support team to temporarily or permanently close your account. During the self-exclusion period, no promotional messages will be sent and you will not be able to log in. This is entirely voluntary and confidential.
Set a budget before you start and do not play beyond it. Avoid placing larger bets to chase losses. Take regular breaks and treat gambling as entertainment, not a source of income. More detailed advice is available on the responsible gaming page.
Withdrawal Questions
Withdrawals from 1x beat to bKash, Nagad, Rocket, or Upay are usually completed within 5 to 30 minutes. Bank transfers may take longer. The process is faster if account verification has already been completed. This timeframe generally applies at night and on public holidays as well.
No, winnings from a bonus cannot be withdrawn directly. You must first complete the specified wagering requirement (10 times the bonus). Once the requirement is met, the balance earned from the bonus converts to real money and can then be withdrawn. After logging in through the 1x beat Login page, you can see your current wagering progress in your account.
If a withdrawal request has been pending for more than 30 minutes, contact 1x beat's 24/7 live chat support. Have your transaction ID and the payment number linked to your account ready when you reach out. Incomplete account verification can hold up a withdrawal — in that case, you will need to submit the required documents.
The minimum withdrawal amount at 1x beat is ৳1,000. This limit applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawal requests below this amount cannot be submitted. Make sure your account has enough balance before requesting a withdrawal.
You can withdraw from 1x beat via bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, accounts with major banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank can be used. It is a good idea to match your withdrawal method with the method you used to deposit.
The minimum deposit at 1x beat is ৳300 for all methods (bKash, Nagad, Rocket, Upay, bank). This same limit applies whether you are playing slots, live casino, or cricket betting. You can deposit ৳300 and start any game directly on 1x beat Slots.
Customer Support
The 1x beat customer support team provides assistance in both Bengali and English. Bangladeshi players can ask questions in Bengali and receive answers in Bengali — there is no language barrier. If you send a message in Bengali on live chat, you will get a reply in Bengali.
1x beat offers two support channels: live chat (the chat icon is visible when you are on the site) and email. Live chat usually gets a faster response and is the most effective option for urgent issues. Email is better suited for complex matters where you need to send detailed descriptions and screenshots or submit documents. There is no phone or SMS support.
For a faster resolution, have the following ready in advance: the username or mobile number registered on your account, a brief description of the issue, the relevant transaction ID (for payment issues), and a screenshot of the problem if possible. This allows the 1x beat support team to resolve your issue much more quickly.
Yes. 1x beat customer support is active 24 hours a day, 7 days a week. You can reach live chat at any time — day or night, on public holidays or national days in Bangladesh. If an urgent issue comes up during a BPL or T20 match, help is available right away.
Yes, you can contact support for help with the account verification process. You may need to submit a copy of your national ID or passport, as well as a screenshot of the payment account you use. The 1x beat support team will guide you through the entire process in Bengali.
Live chat is the most effective option for immediate issues — such as a stuck withdrawal, login problems, or a missing bonus. Email is the right choice when you need to send detailed descriptions and multiple screenshots or submit documents. You can find the live chat icon on the 1x beat Login page.
Still have questions?
If you did not find the answer you were looking for, the 1x beat support team is always available. See the full support details below.
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If you could not find the answer on this FAQ page or need a quick resolution to an issue, contact the 1x beat support team directly.
Live Chat
Once you log in to the site, you will see the live chat icon in the corner of the screen. Send your message in Bengali and get a reply in Bengali. The service runs 24/7 — day and night, any day of the week.
Email Support
Contact us by email to send detailed issues, documents, or screenshots. Support email:
Responses are provided in both Bengali and English.